Career

A collections’ team is comprised of high-performing individuals who have an ability to follow-up systematically and maintain good relations with the customer while ensuring high levels of customer repayment. The functions that an employee in collections may be asked to work with may include:

• Maintaining good relationships with the customer
• Ensuring 100% collection efficiency of the portfolio
• Regular follow-up and timely reminders to customers
• Working with different modes of repayment (Including digital modes) and offering these services to the customer
• Supporting the business team by ensuring high levels of collection efficiency